How Good Leaders Smooth the Way for Service Improvements
https://RonKaufman.com/Subscribe What will you do today to make your employees’ jobs easier? If you’re not thinking about this question every day, then you’re falling short on a key element of your...
View ArticleHow to Step Up and Make a Difference in Your Business, Your Life, and the World
https://RonKaufman.com/Subscribe My team and I don’t offer customer service “training.” Instead, we provide education that supports self-sustaining service cultures. Here’s why that distinction...
View ArticleSet a New Service Standard for Your Industry
https://RonKaufman.com/Subscribe Benchmarking is a great way to measure your organization’s performance against industry standards. But if you’re looking to others in your industry for service...
View ArticleHow to Build Better Communication Throughout Your Organization
https://RonKaufman.com/Subscribe Communication is essential to achieving your organizational goals. And that means that everyone on your team must share a common service language. This language...
View ArticleUse the Six Levels of Service to Exceed Customer Expectations
https://RonKaufman.com/Subscribe How to delight your customers every time they interact with your business. Organizations looking to level up their service often make this mistake: They focus first on...
View ArticleHow to Stay Ahead of Customer Expectations
https://RonKaufman.com/Subscribe The field of customer service has evolved. Has your organization kept up? The marketplace today is global, rapidly changing, and hypercompetitive. To stay ahead your...
View ArticleHow to Build a Business that Serves and Uplifts
https://RonKaufman.com/Subscribe It’s time to acknowledge an important truth – business can and should do more. For decades, profit and shareholder value have reigned supreme as the top priorities of...
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How to Measure What Matters When It Comes to Customer Experience
https://RonKaufman.com/Subscribe A better customer experience means more loyalty, more revenue, and a better all-around financial performance… right?? Yes, but… here’s the problem with this equation....
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How to Help Your Team Make Better Decisions
https://RonKaufman.com/Subscribe It’s hard to empower your team if you don’t trust their ability to make the right decisions. Here’s the solution… in the video below. Empowerment is a common buzzword...
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Business Growth and Success Require CLARITY
https://RonKaufman.com/Subscribe In the 1990s, the government of Singapore had a big problem. And I was hired to help solve it. Here’s what I learned – and why it matters for you. When I first arrived...
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